Terms and Conditions

These Terms and Conditions govern the use of the website www.preptiviti.com, the application available at app.preptiviti.com, and the Cambridge English exam preparation services provided by PREPTIVITI, S.L. By purchasing any paid subscription, the User accepts this document in full, together with the Privacy Policy and the Cookie Policy.

1. About Preptiviti

PREPTIVITI, S.L. is an Andorran company with registered office at C/ dels Paraires, 14, 7-1, AD700, Escaldes Engordany, Principality of Andorra, registered with the Companies Register of the Principality of Andorra under NRT L-722110-W. You can reach us at hello@preptiviti.com.

2. What Preptiviti offers

Preptiviti is a digital Cambridge English exam preparation service (B1 Preliminary, B2 First, C1 Advanced and any other certifications offered at any given time). Depending on the plan chosen, the User has access to mock exams, exercises, study materials, personalised study plans, progress reports and customer support.

Access to the website is free of charge. Access to the application and to paid content requires registration and a subscription to one of the available plans.

Digital preparation is complementary in nature and does not guarantee that the User will pass the official exams; results depend on the User's own dedication and effort.

3. Who can use Preptiviti

Preptiviti is open to individuals of legal age with full capacity to enter into a contract.

Minors. Individuals under 18 may also use Preptiviti, provided that their parent or legal guardian gives express consent to the registration and the subscription. In that case, the contract is entered into with the guardian, who acts on behalf of the minor, assumes the payment obligations and authorises the processing of the minor's personal data under the terms of the Privacy Policy. During sign-up, the guardian must tick the dedicated checkbox declaring parental authority or legal guardianship.

Preptiviti may at any time request documentation evidencing the User's legal age or, where applicable, the guardian's capacity.

4. Your account

To use the application, the User must create an account by providing a valid email address and a password. The information provided must be accurate and kept up to date.

Credentials are personal and non-transferable. The User is responsible for keeping them safe and for any use made of the account. Accounts may not be shared with third parties or used by several people simultaneously.

If Preptiviti detects misuse, fraud or duplicate accounts, it may suspend or cancel the affected account.

5. Plans and payment

Subscription plans, their duration and their price are published in the plans section of the website. Prices are shown in euros and include any applicable indirect taxes.

Payment is made when the plan is contracted, as a one-off charge for the chosen subscription period. Plans do not renew automatically: when the contracted period ends, access to paid content is deactivated unless the User purchases a new plan.

Once payment is completed, the User will receive an email confirming the order and a payment receipt.

6. Refunds and right of withdrawal

Users acting as consumers have 14 calendar days from the contract date to request a full refund, with no need to provide a reason. Requests should be sent to hello@preptiviti.com, including name, contract date and order number.

Refunds will be issued via the original payment method, within a maximum of 14 calendar days from receipt of the request.

After the initial 14-day period, refunds will no longer apply, except in cases of prolonged service malfunction attributable to Preptiviti, duplicate charges or evident errors. These cases will be reviewed individually.

7. Permitted use and intellectual property

All service content (mock exams, exercises, texts, images, videos, audio, software, design and content selection) is owned by Preptiviti or its licensors, and is protected by intellectual and industrial property laws.

Contracting a plan grants the User a personal, non-transferable, non-exclusive licence to use the service for their own individual preparation during the term of the plan. Reproducing, distributing, publicly communicating, commercialising or using the content to train artificial intelligence systems without the prior written authorisation of Preptiviti is strictly prohibited.

The terms "Cambridge", "Cambridge English" and the names of the official exams are the property of Cambridge Assessment English. Their mention within Preptiviti is purely descriptive and does not imply any affiliation, sponsorship or endorsement.

The User agrees not to engage in scraping, reverse engineering or any automated content extraction technique, nor to use the service for unlawful purposes or in any way contrary to these Terms.

8. Personal data

The processing of the User's personal data is governed by Preptiviti's Privacy Policy, available on the website and accepted at the time of registration. Preptiviti processes personal data in accordance with Andorran Law 29/2021 on Personal Data Protection (Llei 29/2021 qualificada de protecció de dades personals) and, where applicable, with Regulation (EU) 2016/679 (GDPR). Andorra benefits from an adequacy decision issued by the European Commission.

9. Liability

Preptiviti will use reasonable means to keep the service operational, but does not guarantee uninterrupted availability or the complete absence of errors or failures arising from causes beyond its control.

To the maximum extent permitted by applicable law, Preptiviti's liability towards the User for any claim arising from the service is capped at the amount actually paid by the User in the 12 months preceding the event giving rise to the claim. This limitation does not apply in cases of wilful misconduct or gross negligence, nor where it is prohibited by a mandatory rule applicable to the User in their capacity as consumer.

10. Changes to these Terms

Preptiviti may amend these Terms, the related policies and the features of the service when justified by regulatory, technical or commercial changes. Changes will be notified by email or via in-app notice at least 15 calendar days in advance.

11. Support, complaints and dispute resolution

The channel for support and complaints is hello@preptiviti.com. Preptiviti undertakes to seek in good faith an amicable resolution to any dispute.

Consumer Users resident in the EU may also use the European online dispute resolution platform at ec.europa.eu/consumers/odr.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Principality of Andorra. The parties submit to the courts of the Principality of Andorra for any dispute arising from their interpretation or performance.

The above is without prejudice to the protection afforded to Users who qualify as consumers and have their habitual residence in the European Union by the mandatory provisions of their country of residence (Rome I Regulation, Article 6) and to their right to bring proceedings before the courts of their domicile (Brussels I bis Regulation).